Apparently, about a month ago, Geoff got a virus on his computer. It disabled his antivirus and happily went about inviting in its buddies. But otherwise, it was unobtrusive. Until Tuesday night when his computer completely died.
“What’s it doing now,” I was trying to figure out what was happening, he was driving me insane by looking over my shoulder and making me explain everything I was doing.
“This is generally referred to as the blue screen of death,” I reply, “I just know you have a backup somewhere, right? Just in case I have to wipe it?”
“I did, but I lost it.” Typical.
I turn back to regard the blue screen. This was going to be a fight, then. Loosing five years worth of code and data was not an option. So I couldn’t take the easy way out and wipe it.
I pull the harddrive out of the laptop and connect it to my desktop (which by some fluke of luck uses Serial ATA to connect my RAID harddrives), disable RAID and boot up. I can now access and clean Geoff’s harddrive using my desktop. All while my data is safely disconnected.
Two days and countless hours of various antivirus scans later, not to mention the viruses rather valiant attempts at invading my machine, the computers are both clean. Tonight I will have to drag him to the store to buy a portable harddrive to make regular backups.
“I had this happen to me after I completed my masters,” he tells me.
“And what did you do then without me to rescue you?”
“Oh, I had to send it off to get the data recovered – cost me about $800.”
When will people learn to backup? Even if you don’t get a virus, harddrives periodically wear out. They have movable parts that grow old and break. Or a lightening strike can totally fry your system. Or your malicious younger sibling can sit down and delete your files while you aren’t looking.
Businesses (or at least those with tech savvy people) back up regularly, on a schedule, including a remote backup (in some cases, this means the manager takes the tape backup to her house). Why haven’t individuals learned to do the same? Its as easy as burning a CD or copying to a portable harddrive. There are even programs that do it for you automatically.
In my now 8+ years of doing tech support I’ve run across two types: the ones who back up their data almost obsessively to the point that they spend almost too much time and energy on it and those that don’t bother to back up at all. Oh, and those that have macs and so assume that nothing bad at all could happen to their computer ever. Which is just great. But my experience also shows that if your computer is going to crash (which they all eventually do), it will probably do so the night before your paper is due.